NMDOT IT Helpdesk Offboarding Process

Step 1: IT Resource Request

  1. The supervisor of the separating employee must complete the IT Resource Request form.
  2. Select "Separation/Termination" as the Ticket Request Type.
  3. Fill out all required fields marked with an asterisk (*).
  4. Submit the form for approval.

Step 2: Helpdesk Ticket Creation

Once the IT Resource Request is submitted and approved, the IT Helpdesk will receive a ticket with associated tasks for the offboarding process.

Step 3: Email Account Archiving

Tier 1 and Tier 2 technicians should:

  1. Grant themselves access to the separating employee's email account using Cayosoft.
  2. Archive the email account to the following network location:

\\go\seperated_employee_email_archive

Step 4: User Profile Backup (If Requested)

If requested by the supervisor, technicians should backup the user's profile.

Step 5: Account Disabling

After archiving the email and backing up the profile (if requested), disable the user's account.

Step 6: OneDrive Access

  1. The supervisor will be granted access to the separated employee's Microsoft OneDrive account.
  2. OneDrive access can be granted to other users in Cayosoft 
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