This occurs when a user begins the process to submit a Form
One in LiveCycle, but is unable to attach supporting documentation. When the
user clicks on the Attachment button, all of the icons are grayed out and they
cannot select anything in the Attachments pane.
Form One and/or its attached sub form(s) contains digital
signatures. Once the form has been digitally signed, you cannot add or delete
any attachments. This disables the attachment feature of adding new
attachment(s) or deleting attachment(s).
To resolve this error:
1.
First, clear all signed digital signature fields by right-clicking on
the digital signature and selecting the Clear Signature option.
If the digital signature(s) belong
to another recipient, then you will need to route the form back to them so they
can clear their signature.
2.
The Attachment button will be enabled and you can now attach the
supporting documentation to the form.
3.
After you have attached all supporting documentation, then you can sign
the form and re-route the form for digital signatures if needed.