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This problem occurs when you try to open LiveCycle and get the following error message:

 

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This occurs when you use an unsupported browser.  Make sure you are opening the document in Microsoft Edge.

 

If you are opening the document in Edge and are still getting this error, try changing to IE mode.  Click on the three dots (…) in the upper right corner and select Settings:

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In the search box, search for “Internet Explorer”.  In the section title Internet Explorer compatibility, change the “Allow site to be reloaded in IE mode” to “Allow”.

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If you are getting this error in LiveCycle when you are trying to download a Form One from the Form One Search, you may need to change your PDF options.  In Settings, under Cookies and Site Permissions, select PDF Documents:

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Turn on the option to Always download PDF files:

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Details

Details

Article ID: 11580
Created
Wed 3/13/24 3:35 PM
Modified
Wed 3/13/24 3:35 PM