Popular Services

All SHARE requests (HCM, FIN, ELM)

IT Resource Request Ticket for Employee processing.

Project Oversight Division - Service Request

Changes to intrans intranet site

Request access to Documentum/ EDMS

Service for Door Access issues

Request for Apache Guacamole

Buildings and Grounds Service Requests

Request for New Software

Please describe the issue that you are experiencing

Update the Windows Update policy for executive staff devices to permit automatic reboots after updates during a restricted maintenance window (2:00 AM – 6:00 AM), ensuring timely patching while minimizing business disruption.

The Materials Lab runs extensive tests that take several hours. The screen time-out causes a restraint on the test because the individual who is logged in may step away for several minutes. They have to start the test over again, leading to issues, as there is a short timeframe to get these completed.

Request for PMTM Tracker

Periodic firmware updates are released for the Dell servers. Need to update a variety of critical firmware including BIOS, iDRAC, & drivers. Most servers can be done with out an outage, with the exception of ROOTDC23, DOTDC2, Oracle server, and district domain controllers. Work to be performed after hours to ensure no major impact to business operations.

Deployment of I.T. equipment. Monitors, Keyboard, mice, ect

Information Technology Security Office service requests.

New equipment or replacement

Service request for TBC application

Disable lock screen or extend lock screen time for Materials Lab testing devices

Service for Printshop Requests

Issues pertaining to Adobe Acrobat Pro