Service Catalog

Categories (22)

Password Reset

This category is used for resetting passwords.
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B&G

Buildings and Grounds
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Network Infrastructure

This category is related to network and IT Infrastructure issues.
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HelpDesk

Issues related to Helpdesk.
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Applications Operations (Formerly Federal Reporting)

Issues related to Applications Operations.
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Engineering Applications

CADD Support.
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GIS

GIS Application
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POD

Project Oversight Division
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Risk Management

Risk Management Services
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Applications Development (Formerly OpsAps)

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IT Security Office

Information Technology Security Office service requests.
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IT Resource Request

IT Resource Requests
IT Hardware
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SHARE Requests

SHARE HCM, SHARE FIN, SHARE ELM
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Training

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District 1 Service Requests

Active Services
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Accounting

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Printshop

Services for the Printshop
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Change Management

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ITS Bureau

Intelligent Transportation Systems
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District 5 Requests

District 5 Requests
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Website Services

Website related requests (ArcGIS Hub sites, Domains, New Page, Other, Website etc.)
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Project Requests

The NMDOT Project Management Office team oversees IT initiatives across the entire NMDOT organization. They manage a diverse portfolio that includes strategic projects, internal IT enhancements, and goals that align with NMDOT Strategic Goals and business priorities. The PMO team ensures alignment with institutional objectives by providing comprehensive services and expert guidance, driving innovation, and promoting operational excellence throughout the NMDOT ecosystem.
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Services (1)

Enable Scheduled Automatic Reboots for Executive Staff Devices (2:00 AM – 6:00 AM)

Update the Windows Update policy for executive staff devices to permit automatic reboots after updates during a restricted maintenance window (2:00 AM – 6:00 AM), ensuring timely patching while minimizing business disruption.